Legal
Refund Policy
Last updated: 27 October 2026
Because every product on Toonscart is a digital file delivered instantly on purchase, refunds are handled differently than they would be for physical goods. This page explains exactly when a refund applies.
You're eligible for a refund if:
- —The file is corrupted or won't open in the software/format stated on the product page.
- —The product materially differs from its listing — wrong character, missing promised formats, etc.
- —You were charged more than once for the same order (duplicate transaction).
- —A technical failure on our end prevented you from receiving your download link entirely.
Refunds don't apply if:
- —You simply changed your mind after successfully downloading the file.
- —The file doesn't work in software that wasn't listed as a supported format on the product page.
- —You're unhappy with the creative style of a product — that's a subjective judgment best made by checking the preview images before purchasing.
How to request one
Contact us within 7 days of your purchase date with your order details and the product's ID (shown on the product page and in your order history). Include a short description of the issue — a screenshot or error message helps us resolve it faster. We aim to respond within 2–3 business days.
How refunds are issued
Approved refunds are returned to your original payment method (UPI, card, or however you paid) through our payment processor, Razorpay. Depending on your bank, this typically takes 5–7 business days to reflect after approval.
For anything not covered above, or if you're not sure whether your situation qualifies, just reach out via our Contact page — we'd rather look at the specifics than have you guess from a policy page.